Return Policy Page

Return Policy

We want you to love your skin as much as we do. If something isn't right, we're happy to help.

30-Day Returns

We accept returns within 30 days of your delivery date. To be eligible, items must be unopened, unused, and in their original packaging. Because our products are formulated for direct skin contact, we're unable to accept opened or used items back into inventory for hygiene and safety reasons.

Free Return Shipping

Returns are on us. We'll provide a prepaid return shipping label at no cost to you; just reach out to us to get started (see below).

How to Start a Return

1. Contact our customer care team at hello@liporaskin.com within 30 days of delivery, with
your order number and the item(s) you would like to return.
2. Our customer service representatives will provide you with instructions on how to return
your product.

Refunds

Once we receive and inspect your return, we will process a full refund to your original payment method. Please allow 5–10 business days for the refund to appear on your statement, depending on your bank or card provider.

What's Not Eligible for Return

● Opened or used products are not guaranteed a return, but we are happy to review
requests on a case-by-case basis
● Products without their original packaging
● Gift cards
● Final sale or clearance items (marked as such at checkout)

Damaged or Incorrect Item

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at hello@liporaskin.com with your order number and a photo of the item. We willl make it right with a replacement or full refund, no return shipping required

Questions?

Our customer care team is here to help. Reach out at hello@liporaskin.com, and we will get back to you within 1–2 business days.